LMIS · Pharmacy · Patient records
Less waste. More within reach.
Take control of your supply chain, from warehouse to last mile. PIMS connects inventory, distribution and pharmacy to help prevent expiries, reduce stockouts and get essential supplies where they’re needed. And it does all this online or fully offline.
- All commodities
- Offline first
- 7 languages
- Award-winning
All commoditiesMedical, food and non-food items
Offline firstUpdates when connected
High user compliance100% user ROI in every screen
22countries across four continents
7languages to support local teams, including right-to-left languages
50+built-in reports spanning logistics, operations, programs and medical care
10independent and scalable modules
Inventory, distribution and care
One view of your supplies. Connected to the work they support.
PIMS connects the supply chain to the bedside, closing the visibility gap between supplies delivered and care provided. By linking commodity tracking, dispensing and patient records, PIMS gives logistics and clinical teams a shared view of actual consumption, helping identify waste, prevent stockouts and align resupply with patient needs.
Supply chain · LMIS
Keep stock moving where it is needed
For warehouse, distribution and supply teams managing all types of commodities.
- Warehousingfind stock, monitor expiration and organize storage and kits
- Receipt, transfers & dispatchtrack incoming supplies and handoffs, including at offline sites
- Distribution recordsrecord recipients, quantities and handoffs, with duplication checks
- Resupply & quantificationplan around demand and make better use of stock across sites
- Sourcingcompare suppliers and document sourcing decisions
- Reporting & integrationreduce manual reporting with 50+ reports and connected systems
Shared item catalogConnected locationsRole-based accessOnline or offline
Pharmacy · Patient records
Connect each prescription to available stock
For pharmacies, clinicians and managers coordinating patient care.
- Dispensingsupport safer prescriptions and repeat dispensing with built-in checks
- Beneficiary registeraccess service and vaccination history, with logged access to patient data
- Patient records (CCR)coordinate visits and consultations with adaptable forms and case files
- Lab orderstrack requests and results, with alerts for values outside reference ranges
- Pharmacovigilancedocument suspected adverse drug reactions for follow-up
- Clinical reportsmonitor prescribing patterns and support responsible medicine use
Manage medical and non-medical supplies together
- Pharmaceuticals
- Medical supplies
- Vaccines
- Nutrition
- Food
- Non-food items
- Equipment
- Kits & sets
The last-mile challenge
Up to 70% of supplies are lost. Expiry and resource diversion are only part of the problem.
Waste also stems from inappropriate prescribing, diagnostic errors, incorrect dispensing and barriers to treatment adherence. That’s why PIMS brings supply-chain management, clinical decision support, dispensing and patient follow-up into one connected platform—designed to address the causes of waste across the full journey from warehouse to bedside.
Self-check
Can your team answer these today?
Use these eight questions to identify where missing information adds work, delays decisions or leaves stock at risk.
- How much stock, in value, expired last quarter?
- Which facility has surplus stock that another needs today?
- Can you identify repeated issues of the same supplies or treatment to one person?
- Which resupply deliveries could have been combined?
- How long does a full stock count take, and can you explain any differences?
- What is in transit to each facility right now?
- Was any temperature-sensitive stock outside its safe range this week?
- Can you trace a batch from receipt to its final destination?
Answer the questions to assess visibility across your supply chain.Each unanswered question points to a gap in visibility. See how PIMS helps close it.
About PIMS
Know what is available, wherever your teams work.
PIMS connects the people who receive, store, move and use supplies. Give warehouse staff, distribution teams and pharmacies a shared view of stock, with less re-entry and clearer records. Keep daily work moving across multiple locations, even when internet access is unreliable.
A modular platform
From planning, to warehouse and point of use
Choose the modules your operation needs. Shared stock and service records help teams coordinate work without maintaining separate versions of the same information.
Dashboard & Alerts
See shortages, excess stock and pending work together, then review opportunities to redistribute supplies across sites.
Learn moreItems & Inventory
Know what is available, where to find it and which batches need attention, across all commodities and supplies.
Learn moreReceipt & Dispatch
Receive and dispatch stock with clear records, fewer repeated entries and support for offline sites.
Learn moreDispensing & Distribution
Record each distribution and prescription, flag potential duplication and support safer medicine dispensing.
Learn morePlanning & Resupply
Plan quantities and budgets around actual consumption and expected care needs, with requests ready for review.
Learn moreStock Counts & Corrections
Reconcile physical stock with your records, online or offline, with reasons and approvals for corrections.
Learn moreExtensionCCR Extension
Add connected patient care, with adaptable consultation forms and prescriptions sent directly to dispensing.
Learn moreCold Chain & Warehousing
Protect sensitive supplies with storage alerts, and help warehouse teams locate stock quickly.
Learn moreRequisitions & Sourcing
Compare suppliers, document sourcing decisions and move approved needs through procurement.
Learn moreReports & Analytics
Use 50+ reports to understand stock, track performance and answer operational questions without rebuilding spreadsheets.
Learn moreIntegrations & Interoperability
Connect PIMS with existing finance, health reporting and monitoring systems to reduce duplicate work.
Learn moreTutorials & Training
Help staff learn everyday tasks with guided walk-throughs in their own language.
Learn moreSecurity, Offline & Multi-site
Keep teams working offline, share updates across sites and tailor access across seven languages and 300+ permissions.
Learn more
PIMS on WhatsAppNew
Dispense items, check stock and approve transfers in WhatsApp, with guidance in seven languages.
Impact
Better availability. Less waste. Measured results.
Demonstrated impact in solving real operational challenges for frontline teams in some of the world’s most demanding humanitarian environments.
99.8%*inventory accuracyin the first month of use
3%*stockout ratestockouts down to 3%
<0.1%**expired productsnear-expiry stock redistributed
37%**fewer resupply tripsin a single resupply cycle
41s*core dispensing timedown from 4–5 minutes
88%*less waitingfrom 85 to 16 minutes
0%*drug–drug interactionszero absolute or fatal interactions
32%**fewer antibioticsdispensed in year one
* Impact in South Sudan · ** Impact in Somalia. Demonstrated results from PIMS deployments.
Spend less time chasing updates.
Bring stock risks, performance and outstanding tasks into one view. When one site is short and another has excess stock, Resolutions helps you review redistribution options before placing another order.
- Stockout, expiration, overstock and cold-chain alerts
- Resupply requests, transfers and receipts ready for action
- Redistribution that prioritizes expiration and shared shipments
All clear. Nothing needs your attention right now.Mariam highlights the status of your alerts.
New · PIMS on WhatsApp
Everyday PIMS tasks, right in WhatsApp.
Help your teams get more done with an app they already know. Dispense items, record distributions, check stock and approve transfers through WhatsApp, with step-by-step guidance in seven languages. Every transaction is saved in PIMS, keeping field teams and managers working from the same records.
- No extra app: use WhatsApp on a phone linked to your PIMS account.
- Easy to follow: clear prompts, buttons and short replies guide each task.
- Access that you control: staff keep the permissions assigned to them in PIMS.
- Records in one place: transactions are saved in PIMS, with a PDF copy sent to the chat.
PIMSWhatsApp Business accountToday
Welcome to PIMS, Amina. What would you like to do?
Menu
New distribution
Enter the beneficiary’s name on the first line and date of birth on the second.
Hawa Abdi
12/03/1994
12/03/1994
Enter one item per line: part of its name, then x and the quantity.
Example: soap x 4
Example: soap x 4
soap x 4
water purification x 20
water purification x 20
Distribution saved. Reference: DIS-2026-0418
distribution-DIS-2026-0418.pdfPDF
CCR Extension: Connect patient care with the supplies it depends on.
CCR connects visits, consultations, lab orders and patient history. Adapt forms and care pathways to your services, while prescriptions reach the pharmacy directly and dispensing updates stock records.
- Adaptable consultation forms
- Queues & triage
- Lab orders
- Continuity of care charts
Training & ongoing support
Build your team’s skills. With ongoing support.
Mariam guides staff through everyday tasks in their own language. Alongside in-page guidance, our teams follow up with partners to build confidence and help staff make better use of PIMS in their daily work.
- Ready-to-use walkthroughs in every page
- Supports English, Arabic, French, Somali, Amharic, Swahili and Spanish
- Automated practice runs and a dedicated training database
Works offline
Reliable supply management, with or without internet.
Keep receiving, distributing and dispensing when connectivity is unavailable. Records sync when a connection returns, and teams can exchange stock documents between offline sites.
- Visibility from country level to each department
- Paper and file-based data transfer between offline sites
- Bandwidth-conscious algorithm, 20,000+ transactions synced per megabyte
Recognition
Proven in 22 countries across four continents.
PIMS users have dispensed millions of items across 22 countries, managing medicines, vaccines, consumables, nutrition products, equipment and non-medical supplies.
Dubai Humanitarian AwardBest Innovative Solution · 2025
Lynn C. Fritz MedalExcellence in Humanitarian Logistics · 2023
DG ECHOThematic Policy on Supply Chain · 2026
22countries
Browse our brochure
See how PIMS connects supply chain and patient care to reduce waste and support frontline teams. Explore key capabilities and demonstrated results in a guide that you can share with your team.
Trusted by partners
Trusted by organizations across four continents
Get a first-hand look
See how PIMS fits your operation.
Bring your stock, distribution or pharmacy challenges to a demo. We’ll show how PIMS supports the workflows your teams use every day, online or offline.
