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Why PIMS, why now

Budgets are tighter. Losses are not.

Up to 70% of essential commodities can be lost in the last mile: stock that expires unnoticed, surplus sitting at the wrong site, records that no longer match the shelf. With less funding to replace them, every lost item is a beneficiary or program going without. PIMS gives your teams the visibility to catch these losses early and put the stock you already have to work.

Use this guide to make the case to your team: the problems PIMS solves, the results partners have measured and what it takes to get started.

Mariam scanning a barcoded box in a PIMS-managed warehouse
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Supply chain · Inventory · Pharmacy · Patient care

Last mile
made easy.

Inventory, distribution and pharmacy in one connected platform. Know what is available, reduce avoidable waste and keep daily work moving, online or fully offline.

  • Works offline
  • 7 languages
  • 22 countries
  • Award-winning
Mariam, the PIMS pharmacist mascot, waving hello
International Medical Corps
+1 (310) 826-7800
pims@internationalmedicalcorps.org
pims.internationalmedicalcorps.org

Why it matters

Up to 70% lost.
Make every supply count.

Losses can reach 70% in the last mile of the supply chain for essential commodities. PIMS helps teams track stock, identify risks and direct available supplies where they are needed.

Expiration noticed too late

Total quantities can look healthy while individual batches approach expiration. Finding them late leaves fewer options to use or redistribute them.

Available, but at the wrong site

One site needs stock while another holds a surplus. Shared visibility makes redistribution opportunities easier to identify.

The cost of urgent orders

A shortage means more than a missing item: it can trigger an urgent purchase, an extra delivery and time spent chasing both.

Small differences accumulate

When recorded quantities and physical stock disagree, staff spend time recounting and investigating instead of receiving, picking or serving beneficiaries.

Unsafe or duplicated dispensing

Separate patient and dispensing records can make previous treatment, allergies and possible interactions harder to review.

The same figures entered again

Rebuilding reports from separate records takes time away from reviewing results and responding to issues.

Self-check

Can your team answer these questions today?

  1. How much stock, in value, expired last quarter?
  2. Which facility has surplus stock that another needs today?
  3. How many beneficiaries received two interacting medicines this month?
  4. Can you identify possible duplicate treatments?
  5. How long does a full stock count take, and can you explain any differences?
  6. What is in transit to each facility right now?
  7. Were any vaccines outside their required temperature range this week?
  8. Can you trace a batch from receipt to its final destination?

Each unanswered question points to a gap in visibility. See how PIMS helps close it.

Mariam highlighting supply chain risks

Impact

Better visibility. Measurable improvements.

Demonstrated results from PIMS deployments.

South Sudan99.8%Inventory accuracyin the first month of use
South Sudan3%Stockout ratestockouts reduced down to 3%
South Sudan41sCore dispensing timedown from an average of 4–5 minutes
South Sudan88%Less waitingbeneficiary waiting time from 85 to 16 minutes
South Sudan0%Drug–drug interactionszero absolute or fatal interactions, for safer dispensing
Somalia32%Fewer antibioticsdispensed in the first year of use
Somalia14%Fewer injectablesdispensed in the first year of use
Somalia<0.1%Expired productsnear-expiry items redistributed in time
Somalia37%Fewer resupply tripsin a single resupply cycle, reducing transport needs
Somalia5%Inventory value savedconservative minimum estimate
Somalia100%Return on investmentachieved by partners in the first year
Global22Countriesacross four continents

Recognition

Dubai Humanitarian Award trophy
Dubai Humanitarian AwardBest Innovative Solution · 2025
Lynn C. Fritz Medal
Lynn C. Fritz MedalExcellence in Humanitarian Logistics · 2023

The platform

One platform, from planning to point of use.

Ten core modules cover planning, sourcing, inventory, distribution and dispensing. Start with the capabilities your teams need, and add the CCR extension to bring patient care into the same system.

  1. Plan
  2. Source
  3. Receive
  4. Store
  5. Dispense
  6. Replenish
  7. Report

Dashboard & Alerts

See shortages, excess stock and pending work together, then review opportunities to redistribute supplies across sites.

Items & Inventory

Locate stock, monitor expiration dates and track costs for medical and non-medical supplies, with barcode, QR and GS1 support.

Requisitions & Sourcing

Compare suppliers, document sourcing decisions and move approved needs through procurement.

Receipt & Dispatch

Receive and dispatch stock with clear records, fewer repeated entries and support for offline sites.

Dispensing & Pharmacy

Manage prescriptions, distributions and chronic refills together, with checks to support safer dispensing.

Planning & Resupply

Plan quantities and budgets around actual consumption and expected care needs, with requests ready for review.

Stock Counts & Corrections

Reconcile physical stock with your records, online or offline, with reasons and approvals for corrections.

Cold Chain & Warehousing

Protect sensitive supplies with storage alerts, and help warehouse teams locate stock quickly.

Reports & Analytics

Use 50+ reports to understand stock, track performance and answer operational questions without rebuilding spreadsheets.

Integrations & Interoperability

Connect PIMS with existing finance, health reporting and monitoring systems to reduce duplicate work.

CCR Extension

Connect patient care with the supplies it depends on. The extension unlocks three more modules:

  • VisitsRegistration, queues and triage
  • Case files & ConsultationsCare pathways, forms and prescribing
  • LabOrders through samples to results

PIMS mobile · Android, iOS & WhatsApp

Reach the places laptops and servers can’t.

Humanitarian operations stretch across remote, insecure and fast-changing settings, where sending computers, IT staff and reliable connectivity is rarely possible. The PIMS app runs on the phones teams already carry, bringing key tasks to the last mile without new infrastructure.

  • Look up stock at any facility
  • Register beneficiaries, dispense items
  • Follow the pharmacy waiting list
  • Review dispensing indicators

WhatsAppUse PIMS on WhatsApp. Dispense items, check stock and approve transfers with step-by-step guidance in seven languages. No extra app needed.

Mariam using a handheld device in the field
PIMS mobile app home screen with stock alerts and dispensing indicators

CCR Extension · Continuity of Care Records

Connected patient care. Adapted to your services.

Bring visits, consultations, orders and prescriptions into one case file, for clinical services and case-managed programs alike.

Mariam pointing to the CCR clinical extension
  1. 1RegisterVisit and queue token
  2. 2TriagePrioritize care and track waits
  3. 3Case fileThe appropriate care pathway
  4. 4ConsultRelevant records and value alerts
  5. 5OrderLab, imaging, prescriptions
  6. 6OutcomeDocument the next step or closure

Adapt to your clinical services

Update consultation forms and care pathways through settings as services change, without waiting for a software release.

Relevant information, less repetition

Show fields relevant to age, sex and pregnancy status, and reuse earlier records to reduce repeated entry.

Support informed clinical review

Highlight values outside age- and sex-specific ranges and flag responses for review, with access controlled by role.

Familiar clinical language

Use seven languages and consistent links to ICD, symptoms, medicines, procedures and allergies.

Works where the connection doesn’t

Continue recording care offline and sync later, with training mode and printable outputs available.

Connected to the pharmacy

Send prescriptions to the pharmacy for dispensing with safety checks and automatic stock updates.

Built for

Outpatient clinicsOne visit, one token, one record from registration through consultation, lab and pharmacy.NutritionA continuing case file per child, with MUAC, z-scores and WHO growth charts at every visit.Maternal healthAntenatal pathways for booking, follow-up and delivery, with pregnancy fields shown only where relevant.Mental healthIts own intake forms, session pathway and terminology, with each client in one case file, encrypted if needed.ProtectionSensitive case files stay with assigned teams through department-level access, with every action logged.Case managementOne case file follows the person across departments, with referrals, case notes and closure on record.Vertical programsDedicated pathways, such as cholera or chronic care, built from existing fields, with defaulter tracking.Emergency responseBuild a new pathway in an afternoon, run it offline and report on it without a software update.

Getting started

A supported start. An ongoing partnership.

We assess your needs, configure PIMS and prepare your teams for daily use. Key staff learn to support colleagues and extend PIMS to additional sites as your operation grows.

  1. 1 · Discover

    We assess your sites, commodities, workflows and connectivity to understand what your teams need.

  2. 2 · Build

    We configure PIMS around your operations, prepare your data and set up your working languages.

  3. 3 · Succeed

    We train teams for daily work and prepare key staff to support future roll-outs. Continued follow-up helps partners build capacity, review insights and work through operational challenges.

Why PIMS is built this way

The last mile can’t be fixed with a logistics tool alone.

Supplies are lost where care is delivered, and the people there are nurses, pharmacists and program staff, not logisticians. That is why PIMS brings supply chain, pharmacy and patient care into one hybrid system.

  1. Adoption needs a return

    Frontline teams won’t keep a logistics system up to date on top of their day job. PIMS pays them back with faster dispensing, shorter queues, safer prescribing and patient records, and that daily use keeps stock data accurate.

  2. One language for two worlds

    Logistics talks in consumption rates, lead times and batch numbers; health teams talk in patients, visits and treatments. PIMS lets staff record work in the language of their service and turns it into supply data behind the scenes.

  3. Stock connected to the service

    A stockout isn’t a data problem; it’s a beneficiary going without. Linking every movement to the visit, prescription or program it served shows where supplies are really needed and why losses happen, which a logistics view alone can’t see.

Hybrid by design: the supply chain improves when the people delivering the service can use it.

Get a first-hand look

See how PIMS fits your operation.

Book a demo with the team that builds PIMS.

pims@internationalmedicalcorps.org
+1 (310) 826-7800
pims.internationalmedicalcorps.org

Mariam with a headset, ready to help
International Medical Corps12400 Wilshire Blvd., Suite 470, Los Angeles, CA 90025 · © 2026 International Medical Corps

Get a first-hand look

See how PIMS fits your operation.

Bring your stock, distribution or pharmacy challenges to a demo. We’ll show how PIMS supports the workflows your teams use every day, online or offline.

Mariam, the PIMS assistant