Why PIMS?

Up to 70% lost in the last mile. A reason to take control.

Essential supplies lose value when they expire, go missing or fail to reach the people who need them. PIMS connects inventory, distribution and point-of-use records to help teams identify risks earlier, reduce avoidable waste and keep supplies available.

Mariam, the PIMS pharmacist mascot, worried about stock losses
Stock expires unusedScarce budgets go to waste
Decisions without visibilityShortages surface too late
Shelves empty. Care delayed.Patients bear the cost

Impact

What PIMS delivers

Demonstrated results from PIMS deployments.

99.8%*inventory accuracyin the first month of use
3%*stockout ratestockouts down to 3%
<0.1%**expired productsnear-expiry stock redistributed
37%**fewer resupply tripsin a single resupply cycle
41s*core dispensing timedown from 4–5 minutes
88%*less waitingfrom 85 to 16 minutes
0%*drug–drug interactionszero absolute or fatal interactions
32%**fewer antibioticsdispensed in year one
14%**fewer injectablesdispensed in year one
5%**inventory value savedconservative minimum estimate
100%**return on investmentin the first year of use
Zeroduplication of servicethrough proactive monitoring and alerts

* Impact in South Sudan · ** Impact in Somalia. Demonstrated results from PIMS deployments.

The last-mile challenge

Where stock problems become operating costs

Look beyond the purchase price to the work, storage and follow-up needed to keep supplies available.

Expiration noticed too late

Total quantities can look healthy while individual batches approach expiration. Finding them late leaves fewer options to use or redistribute them.

batch-level expiry alerts and redistribution

Available, but at the wrong site

One location is short while another holds more than it needs. Separate stock records make that imbalance easy to miss.

shared stock visibility and coordinated redistribution

The cost of urgent orders

A shortage means more than a missing item: it can trigger an urgent purchase, an extra delivery and time spent chasing both.

resupply based on demand, with stockout periods accounted for

Records that do not match the shelf

When recorded quantities and physical stock disagree, staff spend time recounting and investigating instead of receiving, picking or serving patients.

offline stock counts with documented reasons and approvals

Duplication of service

When service records are disconnected, teams may miss repeated distributions or a medicine already prescribed elsewhere.

duplication and safety checks at every hand-over

The same figures entered again

Copying receipts, stock movements and service records into separate spreadsheets adds work and makes discrepancies harder to resolve.

50+ built-in reports and direct DHIS2 reporting

Self-check

Can your team answer these questions today?

Use these eight questions to identify where missing information adds work, delays decisions or leaves stock at risk.

  1. How much stock, in value, expired last quarter?
  2. Which facility has surplus stock that another needs today?
  3. Can you identify repeated issues of the same supplies or treatment to one person?
  4. Which resupply deliveries could have been combined?
  5. How long does a full stock count take, and can you explain any differences?
  6. What is in transit to each facility right now?
  7. Was any temperature-sensitive stock outside its safe range this week?
  8. Can you trace a batch from receipt to its final destination?
Answer the questions to assess visibility across your supply chain.Each unanswered question points to a gap in visibility. See how PIMS helps close it.
Mariam, whose mood follows your answers

Advantages

Why organizations choose PIMS

Maximal Accuracy & Visibility

The solution renders multi-location reports and stock status in real-time, enabling organizations to have timely access to information, minimize stockouts, prevent waste and assess inventory valuation.

Online & True Offline Capabilities

The solution is capable of functioning as a cloud-based solution or can function entirely offline, enabling organizations to quickly adjust to various operational environments.

Faster Pharmacy Operations

The solution reduces dispensing time by up to 86%, freeing up time for pharmacists to counsel patients and practice rational dispensing.

Proactive Alerts System

The solution is equipped with interactive dashboards and alert mechanisms that engage decision makers when needed through in-system alerts or SMS and email notifications.

Significant Reduction in Stockouts

The solution automates resupply requests and allows morbidity and consumption-based forecasting and quantification. It reduces the amount of stockouts through real-time consumption monitoring and proactive alerts.

Robust Reporting & Query Builder

The solution is equipped with a robust reporting engine with custom query building and custom reports, empowering teams to quickly access information without depending on technical teams.

Desktop & Mobile Versions

The solution can function on desktop and mobile devices with minimum technical requirements, enabling organizations to utilize preexisting IT investments and resources.

Multi-Grant & Location Management

The solution can manage multi-grant and multi-location projects without adding burden on users. It seamlessly tracks different commodities across various locations in real-time.

Mariam handing over supplies to a health worker who signs on a tablet

One platform, many disciplines

Built for everyone in the chain.

Connect warehouse, distribution and care teams through shared records. Give each role the information it needs while keeping stock and service activity aligned.

  • Supply chain professionals: keep stock visible, plan replenishment and coordinate deliveries.
  • Medical professionals: support safer dispensing and connect consultations with pharmacy services through CCR.
  • Managers and reporting teams: review availability, costs and service activity through dashboards, 50+ reports and DHIS2.
  • Administrators: manage access, connect systems and support staff adoption.

Recognition

Recognized for practical impact

PIMS has received international recognition for its contribution to accountable, efficient humanitarian logistics.

Dubai Humanitarian Award
Dubai Humanitarian AwardBest Innovative Solution · 2025
Lynn C. Fritz Medal
Lynn C. Fritz MedalExcellence in Humanitarian Logistics · 2023
DG ECHOThematic Policy on Supply Chain · 2026
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Ease of use

A familiar app. An easier way to work.

Give frontline staff and managers a simple way to complete everyday tasks, wherever they have a connection. PIMS on WhatsApp guides them through dispensing, distributions, stock checks and transfer approvals in seven languages, with transactions saved directly in PIMS.

  • Dispense items
  • Distribute items
  • Check stock
  • Approvals
  • 7 languages

Getting started

A supported start. An ongoing partnership.

Our three-step approach aligns PIMS with your operations and prepares your teams for daily use. Key staff learn to support colleagues and lead future deployments.

  1. 1 · Discover

    We assess your sites, commodities, workflows and connectivity to understand what your teams need.

  2. 2 · Build

    We configure PIMS around your operations, prepare your data and set up your working languages.

  3. 3 · Succeed

    We train your teams for daily use and prepare key staff to lead future roll-outs. Our teams continue to follow up with partners, building staff capacity and helping them work through challenges as they use PIMS.

Get a first-hand look

See how PIMS fits your operation.

Bring your stock, distribution or pharmacy challenges to a demo. We’ll show how PIMS supports the workflows your teams use every day, online or offline.

Mariam, the PIMS assistant